Program Overview

1. You and Your Job

Managing

    * Managers and Organisations
    * The Management Process
    * Roles of the Manager
    * Social Style Recognition

Basic Management Techniques

    * Delegation of Authority
    * Time Management
    * Decision Making
    * Negotiation Skills
    * Executive Stress Management

Planning

    * Basic Planning Techniques for Results
    * Management by Objectives
    * Forecasting
    * The Strategic Planning Process

Controlling

    * Principles of Control
    * Performance standards
    * Measuring Feedback
    * Evaluation
    * Control Techniques e.g. Networks

    
2. You and Your Team

Communication

    * Introduction to Communication
    * Writing Reports, Letter Proposals
    * Reading, Listening, Public Speaking
    * Talks, Presentations, meetings
    * Non Verbal Communications
    * Body Language
    * Transactional Analysis
    * Communicating for Results
    * Recognition of Ego States

People and Work

    * People at Work
    * Basic Attributes
    * Motivation Theories
    * Motivating people at Work
    * Incentives and Rewards
    * Job Enrichment
    * Quality Circles
    * Money as a Motivator
    * Authority
    * Power and Politics
    * Team Development
    * Group Dynamics
    * Committees

Leadership

    * Leadership Traits
    * Leadership Styles
    * Contingency Approaches to Leadership
    * The Adaptive Leader
    * Choosing and Developing Staff
    * Designing Jobs
    * Work Study
    * Staff Selection and Recruitment
    * Interviewing
    * Appraisals
    * Counselling

Staff Development

    * Attitude
    * Skills and Career
    * Training Responsibilities

3. You and Your Orgnaisation

The Organisation

    * Orgnisations as Bureaucracies
    * Organisational Structure
    * Organisation Culture
    * Co-ordination and Control
    * Conflict in Organisations
    * Formal and Informal Resolution of Conflict

Managing Change

    * Making Change Possible
    * Management Skills for the Future

    
4. The Wider World

    * Trade Unions
    * Industrial Relations
    * Marketing the Organisation
    * Public Relations
    * Competition
    * The Future