* Managers and Organisations * The Management Process * Roles of the Manager * Social Style Recognition
Basic Management Techniques
* Delegation of Authority * Time Management * Decision Making * Negotiation Skills * Executive Stress Management
Planning
* Basic Planning Techniques for Results * Management by Objectives * Forecasting * The Strategic Planning Process
Controlling
* Principles of Control * Performance standards * Measuring Feedback * Evaluation * Control Techniques e.g. Networks
2. You and Your Team
Communication
* Introduction to Communication * Writing Reports, Letter Proposals * Reading, Listening, Public Speaking * Talks, Presentations, meetings * Non Verbal Communications * Body Language * Transactional Analysis * Communicating for Results * Recognition of Ego States
People and Work
* People at Work * Basic Attributes * Motivation Theories * Motivating people at Work * Incentives and Rewards * Job Enrichment * Quality Circles * Money as a Motivator * Authority * Power and Politics * Team Development * Group Dynamics * Committees
Leadership
* Leadership Traits * Leadership Styles * Contingency Approaches to Leadership * The Adaptive Leader * Choosing and Developing Staff * Designing Jobs * Work Study * Staff Selection and Recruitment * Interviewing * Appraisals * Counselling
Staff Development
* Attitude * Skills and Career * Training Responsibilities
3. You and Your Orgnaisation
The Organisation
* Orgnisations as Bureaucracies * Organisational Structure * Organisation Culture * Co-ordination and Control * Conflict in Organisations * Formal and Informal Resolution of Conflict
Managing Change
* Making Change Possible * Management Skills for the Future
4. The Wider World
* Trade Unions * Industrial Relations * Marketing the Organisation * Public Relations * Competition * The Future